Terms of service

Welcome to Shradhasagar ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, including all products, services, and content offered through our website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Shradhasagar

Shradhasagar is an online store offering products to customers across India. We strive to provide quality products with transparency, authenticity, and a commitment to customer satisfaction.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• You have the legal authority to enter into a binding agreement.
• You will use this website only for lawful purposes.

3. Products & Availability

We make every effort to display accurate descriptions, images, specifications, and information about our products.

However:

• Product colours may vary depending on your screen settings.
• Packaging, labeling, and appearance may vary slightly due to manufacturing or packaging updates.
• Product availability may change without prior notice.
• We reserve the right to discontinue any product at any time.

4. Pricing

All prices displayed on the Shradhasagar website are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, we reserve the right to correct any pricing errors before or after an order is placed.

If an incorrect price has affected your order, we may contact you before processing the order.

5. Orders

We reserve the right to:

• Accept or decline any order.
• Limit quantities purchased per customer or household.
• Cancel orders suspected of fraud, unauthorized activity, or misuse of promotional offers.

If your order is cancelled after payment has been received, an appropriate refund will be processed in accordance with our applicable refund policy.

6. Payment

Payments are securely processed through trusted third-party payment providers.

Shradhasagar does not store your credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

By placing an order, you confirm that you are authorized to use the selected payment method.

7. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays or festivals
• Remote delivery locations
• Other circumstances beyond our reasonable control

Shradhasagar is not responsible for delays caused by shipping carriers after dispatch. However, we will make reasonable efforts to assist with tracking and resolving shipment-related issues.

8. Returns & Refunds

Returns, replacements, exchanges, and refunds are governed by our applicable Return, Refund, Cancellation, and Replacement Policies.

Customers are advised to review these policies before placing an order.

Products may not be eligible for return or replacement if they have been used, altered, mishandled, or damaged after delivery, except where otherwise required by applicable law or our stated policies.

9. Product Disclaimer

Product information provided on our website is intended for general informational purposes.

We make reasonable efforts to ensure that product descriptions and images are accurate. However, minor differences in colour, appearance, packaging, or presentation may occur.

Customers are encouraged to carefully review product descriptions and instructions before purchasing or using any product.

10. Intellectual Property

All content available on the Shradhasagar website, including:

• Logos
• Product images
• Product descriptions
• Graphics
• Designs
• Text
• Website layout
• Other original content

is the property of Shradhasagar or its respective content providers unless otherwise stated.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.

11. Prohibited Use

You agree not to use our website:

• For any unlawful purpose.
• To violate any applicable laws or regulations.
• To transmit viruses, malware, or other harmful software.
• To interfere with the operation or security of the website.
• To misuse customer accounts or payment systems.
• To copy, reproduce, or exploit website content without authorization.
• To engage in fraudulent or misleading activities.

Violation of these Terms may result in suspension or termination of access to our website.

12. Third-Party Services

Our website may include links, integrations, or services provided by third parties, including:

• Payment providers
• Shipping and logistics partners
• Analytics services
• Social media platforms
• Other service providers

Shradhasagar is not responsible for the content, privacy practices, security, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Shradhasagar shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the website.
• Delayed deliveries.
• Technical interruptions.
• Product availability.
• Third-party services.
• Events beyond our reasonable control.

To the extent permitted by applicable law, our total liability relating to a product or order shall not exceed the amount actually paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Shradhasagar, its owners, employees, affiliates, and service providers from claims, damages, liabilities, losses, or expenses arising from:

• Your misuse of the website.
• Your violation of these Terms.
• Your violation of applicable laws or regulations.
• Your unauthorized use of website content or services.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, services, or applicable laws.

Any revisions will become effective upon being posted on this page.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to the use of this website or purchase of products shall be subject to the jurisdiction of the competent courts in India.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our website or email us at:

support@shradhasagar.com

At Shradhasagar, we are committed to providing quality products and a trustworthy shopping experience. By using our website, you agree to these Terms and help us maintain a safe, respectful, and transparent environment for all our customers.