Cancellation Policy
At Shradhasagar, we understand that plans can change. Our cancellation policy is designed to make the process simple and transparent.
1. Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been dispatched from our warehouse.
To request a cancellation, please contact our support team as soon as possible with your order number.
Once an order has been dispatched or shipped, cancellation may no longer be possible.
2. Cancellation After Dispatch
Once your order has been dispatched, we cannot guarantee cancellation of the order.
If you no longer wish to receive a dispatched order, please contact our support team. Depending on the shipment status, we may be able to assist you with the available options.
Any return or refund after dispatch will be handled according to our applicable Return and Refund Policy.
3. Refund for Cancelled Orders
If your cancellation request is approved before dispatch and payment has already been made, the applicable refund will be processed according to our Refund Policy.
The time required for the refund to reflect in your account may vary depending on your payment provider or bank.
4. Cancellation by Shradhasagar
In rare circumstances, Shradhasagar may cancel an order due to reasons such as:
- Product being out of stock
- Payment verification issues
- Incorrect pricing caused by technical or system errors
- Suspected fraudulent or unauthorized activity
- Delivery location being unserviceable
- Errors in product or order information
- Other circumstances beyond our reasonable control
If we cancel your order after payment has been received, an applicable refund will be processed to the original payment method, subject to the payment provider's processing timelines.
5. Incorrect Delivery Information
Customers are responsible for providing accurate shipping and contact information when placing an order.
If incorrect or incomplete information is provided and the order has already been dispatched, cancellation or modification may not be possible.
Additional shipping charges may apply if a shipment needs to be re-sent due to incorrect information provided by the customer.
6. How to Request a Cancellation
To request an order cancellation, please contact us at:
Email: support@shradhasagar.com
Please include your order number and the reason for cancellation so that our team can process your request efficiently.
7. Contact Us
For any questions regarding order cancellations, please contact:
Shradhasagar
Email: support@shradhasagar.com
We appreciate your trust in Shradhasagar and are committed to providing a smooth, transparent, and reliable shopping experience.